Shipping policy

We aim to get your Saltfall gear to you quickly and safely. Shipping costs and estimated delivery times are shown at checkout.

United Kingdom

Standard Delivery

£4.99 for orders under £50
Free for orders of £50 or more
Estimated delivery: 3-5 business days

Express Delivery

£6.99
Estimated delivery: 1-2 business days

Delivery estimates begin once your order has been dispatched. Business days exclude weekends and UK public holidays.

Large-Item Delivery

Large items, including surfboards and snowboards, may require someone to be present at the delivery address to receive and sign for the parcel.

Please ensure that someone is available during the expected delivery window. If delivery cannot be completed, the carrier may leave instructions for redelivery or take the parcel to a local depot for collection.

You may need to present identification and your delivery or tracking information when collecting an item. Parcels not collected within the carrier’s specified timeframe may be returned to us, and additional delivery charges may apply before the order can be sent again.

International Shipping

We ship to selected destinations worldwide through Swap Global.

International shipping rates and estimated transit times are calculated at checkout based on your delivery address and order contents. The available service will be displayed before payment.

Local customs duties, import taxes, or handling fees may apply depending on the destination. Where applicable, these charges will be shown at checkout or collected by the relevant local authority.

Tracking Your Order

Once your order has been dispatched, we’ll send you a confirmation email containing your tracking details. Tracking information may take a short time to become active.

Delivery Delays

Delivery times are estimates and may occasionally be affected by severe weather, customs processing, carrier disruption, or other circumstances outside our control.

If your order has not arrived within the estimated timeframe, please contact us with your order number and we’ll look into it.

Incorrect Addresses

Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.